540 Tracy Road
New Whiteland, IN 46184
Hours of Operation:
Monday-Friday 8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 5:00 p.m.
Phone Number: (317) 535-7500
Fax Number: (317) 535-7889
Payments made online will not reach our business office for 24 – 48 hours. To have your payment processed and posted immediately you need to contact our office at 317-535-7500 Monday through Friday (except holidays) from 8:00 a.m – 12:00 p.m. or 1:00 p.m. – 5:00 p.m.
On June 27, 2012 the New Whiteland Water Utility was sold to Indiana American Water Company. Beginning in August 2012 you will receive a bill from us for your Sewer, Storm Water and Trash service and a separate bill from Indiana American for your Water.
If you have a water emergency call 1-800-492-8373.
All customers were recently mailed a WATER DISCONNECT NOTICE postcard explaining the recent changes to the disconnect policy listed below.
Important Changes in Disconnect Policy for past due Sewer, Trash and Storm Water Bills
Effective with the December 2012 New Whiteland Utility bills any past due balances MUST be paid by 5:00 p.m. on the 21st to avoid having your water service disconnected.
New Whiteland has an agreement with Indiana American to shut off water service to any New Whiteland customers who are delinquent in paying their sewer, storm water and trash service bills. Starting January 1st we will no longer deliver courtesy reminder door hangers. If the past due amount is not paid by the 21st a disconnect order will be issued to Indiana American. In order to get service restored the full amount (both months) of your bill must be paid along with a $65 IAW disconnect fee and a $25 sewer deposit (1st disconnect). A 2nd disconnect will result in an additional $50 sewer deposit.